Last updated: 14 February 2026
Thank you for shopping with us.
As a business based in England, this policy complies with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
We offer a 30-day return period from the date your order is delivered.
To be eligible for a return:
The blender bottle must be unused
It must be in its original packaging
It must be in resalable condition
You must provide your order number
Due to hygiene and health reasons, we cannot accept returns of used bottles under any circumstances.
Returns sent without first submitting a request through our website inquiry form will not be accepted.
Under UK law, you have the right to cancel your online order within 14 days of receiving your goods.
To exercise your right to cancel, you must notify us within 14 days of delivery via our website inquiry form and include your order number.
You then have a further 14 days to return the item.
Returned items must be unused, in original packaging, and in resalable condition.
If the item is faulty, damaged, or incorrect, we will cover the cost of return shipping.
If you are returning the item because you changed your mind, you are responsible for return shipping costs.
Original shipping fees are non-refundable unless the item is faulty.
If your item arrives damaged, defective, or incorrect, you must report it as soon as reasonably possible after delivery.
We may request photographic evidence before issuing a replacement or refund.
If the item is confirmed to be faulty, damaged, or incorrect, we will offer either:
A replacement, or
A full refund
Return shipping costs will be covered in these cases.
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved:
Refunds will be issued to your original payment method
Processing may take 5–10 business days depending on your payment provider
To initiate a return, please submit a request via our website inquiry form and include:
Your full name
Your order number
The reason for return
We will provide return instructions once your request has been reviewed.